Cancel, leave or close a business

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Help center / Account and data

Choose the action that matches what you want to stop. Canceling a subscription, leaving a business and deleting data have different effects.

• Cancel a subscription: stop renewal for one business. Its saved data and memberships remain; editing ends when the paid period ends.
• Leave this business: deactivate your access to that business. Your account, other businesses and the business's records remain.
• Delete business: an owner permanently removes that business and its saved records for everyone, after immediate subscription cancellation is confirmed.
• Delete my account: remove your sign-in, personal settings and all business memberships. Records such as work and messages stay with their businesses.

Cancel renewal and keep the data

1. Sign in as an owner of the business and open Account.
2. In Business seats, choose Manage billing.
3. Complete the end-of-period cancellation in Stripe, then return to Account.
4. Choose Check payment to refresh the status and confirm that the subscription is scheduled to end.

Editing continues for the rest of the paid period, provided the subscription remains paid. At its end, the business becomes read-only. A failed renewal makes it read-only immediately. Owners can still manage billing and download business exports. Cancellation does not issue an automatic refund or delete the business.

During the seven-day trial, no card is required and no payment is taken automatically. If you do not subscribe when it ends, the business becomes read-only; there is no trial subscription to cancel. See seats and billing.

Leave a business

In Account > Businesses, choose Leave this business and review the confirmation, then choose Leave business. Leaving ends your access immediately and leaves your membership inactive. Your historical work, messages and attribution remain. To return later, ask an owner or administrator to reactivate you, with owner confirmation and payment if an additional paid seat is needed.

Owners cannot use Leave while they hold the Owner role. Ensure another active owner is in place, and have an authorized person change your role before leaving. The last active owner is protected. Leaving your last business keeps your account; you can sign in and create a business without receiving another trial.

Permanently delete a business

Only a current active owner can delete the business. Download a business export first if you need a copy. Exports do not offer a self-service undo or restore.

1. Open Account > Delete data.
2. Check Business to delete carefully; it can list more than the business currently open.
3. Choose Delete business and read the effects on everyone in that business.
4. Type the exact business name shown and choose Permanently delete.

Everyone loses access once deletion starts. The subscription is canceled immediately and that result must be confirmed before business records are erased. This removes the workspace, people access, work, messages, calendars and other business records. Other businesses and people's sign-in accounts remain. No automatic refund is issued.

Resolve pending seat payments or billing changes before deletion. If the app asks you to review changed access or details, close the dialog, refresh the options and review again.

Permanently delete your account

In Account > Delete data, choose Delete my account. Every business you own must retain another active owner, or be deleted first. Finish any pending business deletion before starting account deletion.

Review the effects, type DELETE, enter your current password and choose Permanently delete. Your account, personal settings and memberships are removed, and you are signed out. Your historical work, messages and attribution remain with each business. Other owners' business subscriptions continue; your seat removal is reconciled with billing.

If you no longer have an active business, sign in to reach the account recovery page and its deletion options. If you forgot your password, reset it first.

If deletion stops before finishing

Started deletion cannot be undone. Refresh deletion options checks the latest state. If offered, use Resume deletion to finish the same request; account deletion still requires your password. If an error persists, contact support with the business name and the error text. Do not include your password or account links.

Deletion does not erase downloaded exports, existing payment records, captured local email or local backups. Minimal completion records remain to keep late operations from recreating deleted data; deletion also does not reset trial eligibility. Manage any copies you hold separately. There is no promised automatic deletion date for a canceled business; use the explicit deletion action when you want its saved data removed.

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